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EMPOWER 360 Inc. Privacy Policy

Last updated: October 10, 2026

EMPOWER 360 Inc. takes the privacy of the people we work with seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, who may have access to it, how long we keep it, and the choices and rights available to you.

EMPOWER 360 Inc. is a federally incorporated Canadian corporation with its head office in British Columbia, Canada. We provide business consulting, technology, data, marketing, digital asset and training services, and we own and operate a group of businesses, brands and digital properties. When this policy says “EMPOWER 360,” “we,” “us,” or “our,” it means EMPOWER 360 Inc.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

For privacy questions or requests, please contact us through our contact form.

Scope of this policy

This Privacy Policy applies to personal information we collect through this website, through our communications with you, and in connection with the services we provide directly as EMPOWER 360.

Businesses and brands we operate. Some of the businesses, brands, products and websites owned or operated by EMPOWER 360 have their own privacy policies. Where a separate privacy policy is posted for a specific product or service, that policy governs the personal information collected through it. Where no separate policy is posted, this policy applies.

Client data. When we deliver services to a client, such as systems integration, data migration, software development, AI solutions, CRM setup or marketing campaigns, we may access or process personal information that belongs to our client or its customers. That information is handled according to our agreement with the client and the client’s instructions, and is not governed by this website Privacy Policy. If you are a customer of one of our clients, please refer to that client’s privacy policy.

Third-party websites. Our website may link to websites and services we do not control. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

What we collect

The information we collect depends on how you interact with us.

Information you give us directly

We may collect:

  • Contact details. Your name, company name, job title, email address, phone number and location.
  • Inquiry details. Information you include when you complete a form, request a consultation, ask about our services or digital assets, or otherwise contact us.
  • Booking information. Details you provide when you schedule a call or meeting, such as your preferred time and topics to discuss.
  • Training and event registrations. Information you provide when you register for a workshop, training session, webinar or event, including attendance and any feedback you choose to give.
  • Business information. Information about your business that you choose to share with us so we can understand your needs, prepare proposals or deliver services.
  • Marketing preferences. If you choose to receive news, insights, offers or other marketing communications, we record your consent and the information needed to manage that preference.
  • Communications with us. Emails, messages, call notes and other correspondence between you and us.

Please avoid sharing unnecessary personal information about yourself or another person in any free-text field, message or communication with us.

Payment information

If you pay us online, payments are processed by third-party payment processors. We receive information about the transaction, such as whether the payment was successful, the amount, currency, transaction identifiers and the information needed to issue invoices and keep accounting records.

We do not receive or store your full payment card number.

Technical and usage information

When you visit our website, we and our service providers may automatically collect limited technical information, including:

  • IP address and approximate location
  • browser type, device type and operating system
  • pages visited, time spent on pages and links clicked
  • the website or source that referred you to us
  • dates and times of visits
  • form interactions and email engagement, such as whether an email was opened or a link was clicked
  • security, diagnostic and error information

We use this information to operate and secure our website, understand how it is used, measure the effectiveness of our communications, and improve our content and services.

What we do not do

We do not sell or rent your personal information.

We do not share your personal information with unrelated third parties for their own marketing purposes.

How we use your information

We use personal information for purposes reasonably connected to operating our business and providing our services. These purposes include:

  • responding to inquiries and requests
  • scheduling and holding consultations, calls and meetings
  • preparing proposals, quotes and agreements
  • providing, managing and improving our services
  • delivering training, workshops and events
  • handling inquiries about the acquisition, sale or leasing of digital assets
  • processing payments, invoicing and keeping financial records
  • sending transactional and service-related communications
  • sending marketing communications where we have consent or another legal basis
  • understanding how our website is used and improving it
  • detecting, investigating and preventing fraud, abuse, unauthorized access and security incidents
  • keeping appropriate business, accounting, tax and legal records
  • complying with applicable laws and lawful requests

We may also use information that has been aggregated or de-identified so it no longer reasonably identifies an individual, to understand trends, evaluate our services and make business decisions.

Marketing communications

Transactional and service communications are part of doing business with us. These may include booking confirmations, meeting reminders, proposals, invoices, payment notices, registration confirmations and messages related to services you have requested. These messages are not marketing communications.

We may separately offer you the option to receive news, insights, updates, offers or other marketing communications. We send these only where we have your consent or another basis permitted by applicable law, including Canada’s Anti-Spam Legislation.

You can withdraw your consent to marketing communications at any time by using the unsubscribe link in any message or by contacting us. Unsubscribing from marketing does not stop transactional or service-related communications that are necessary to provide our services.

Who may have access to your information

EMPOWER 360 personnel

Authorized owners, directors, managers, employees, contractors and other personnel acting on behalf of EMPOWER 360 may access personal information where reasonably necessary to respond to you, provide services, administer our business, provide support, maintain our systems, protect security, administer payments, enforce agreements and meet legal obligations.

Access is limited to information reasonably necessary for the applicable function and is not intended for unrelated personal purposes.

Businesses within our group

As a holding company, EMPOWER 360 owns or operates other businesses and brands. We may share personal information with businesses under common ownership or control where reasonably necessary to respond to your request, provide services you have asked for, or support shared administration, security, accounting and legal functions. Any such sharing is subject to this Privacy Policy or protections at least as strong.

Service providers

We use third-party service providers to help us operate our business. Depending on the service, these providers may assist with:

  • website hosting and content delivery
  • customer relationship management
  • email delivery and marketing communications
  • scheduling and video conferencing
  • website analytics
  • payment processing and accounting
  • data storage and backups
  • security and technical operations
  • artificial intelligence tools used to support our work
  • other technology necessary to run our business

We provide service providers only with the information reasonably necessary for the services they perform on our behalf, or as otherwise permitted by law.

Legal and safety disclosures

We may disclose information where we reasonably believe disclosure is required or permitted by applicable law, including to:

  • comply with a court order, subpoena, warrant or other lawful process
  • respond to a lawful request from a government or regulatory authority
  • investigate or prevent fraud, security incidents or unlawful activity
  • protect the rights, safety or property of EMPOWER 360, our clients, our users or others
  • establish, exercise or defend legal claims

Business transactions

If EMPOWER 360, or any business or asset we own, is involved in a financing, reorganization, merger, acquisition, sale of business or assets, or similar transaction, personal information may be disclosed or transferred as permitted by applicable law and subject to appropriate confidentiality and privacy protections.

Processing outside Canada

Some of our service providers operate or use infrastructure outside Canada, including in the United States.

As a result, personal information may be transferred to, stored in or processed in another province, country or jurisdiction. When this happens, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, government authorities or national security authorities where permitted by those laws.

We remain responsible for handling personal information in line with applicable Canadian privacy requirements when we use service providers to process information on our behalf.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required or permitted by law.

  • Inquiries and leads are generally kept for as long as there is an active or potential business relationship, and reviewed periodically after that.
  • Client and transaction records, including contracts, invoices, accounting and tax records, may be kept for longer periods where required by law or reasonably necessary for business purposes.
  • Training and event records may be kept to confirm participation and support future requests.
  • Email, technical and security records are kept for a reasonable period based on the purpose for which they are needed.

When information is no longer needed, we delete it, destroy it or make it anonymous.

Backups. Deleted information may remain temporarily in secure backups until those backups are overwritten or expire through our normal backup cycle. Information kept only in backups is not used for ordinary business purposes.

We may keep information longer where reasonably necessary to comply with law, investigate fraud or security incidents, resolve disputes, enforce agreements, or establish or defend legal claims.

Your privacy rights

Depending on where you live and which laws apply, you may have rights concerning your personal information. These may include the right to:

  • ask whether we hold personal information about you
  • request access to personal information under our control
  • ask how your personal information has been used and, where applicable, disclosed
  • request correction of inaccurate or incomplete information
  • withdraw consent where processing depends on consent, subject to legal or contractual restrictions and reasonable notice
  • withdraw consent to marketing communications
  • request deletion of information where deletion is available
  • challenge our compliance with applicable privacy laws
  • make a complaint to the privacy regulator with jurisdiction over the matter

Some rights are subject to exceptions under applicable law. For example, we may need to limit access where providing information would reveal another person’s personal information, confidential business information, or information we are legally required or permitted to withhold.

To exercise a privacy right, contact us and provide enough information for us to identify you and the information involved. We may ask for information reasonably necessary to verify your identity before acting on your request.

We will respond within the time required by applicable law and generally aim to respond within 30 days.

Withdrawing consent

Where we rely on your consent, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent does not affect processing that took place while your consent was valid. If you withdraw consent to information that is necessary to provide a service, we may be unable to continue providing that service.

Security

We use administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or disposal.

The safeguards we use depend on the sensitivity of the information and may include access controls, authentication measures, encryption, restricted administrative access and other appropriate measures.

No website, transmission method or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

If we become aware of a privacy or security incident, we will investigate and take steps appropriate to the circumstances, including providing notifications where required by applicable law.

If you believe information you shared with us has been accessed without authorization, please contact us right away.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, keep forms and sessions working, support security, and understand how visitors use our website.

We use analytics and customer relationship management tools that may use cookies to collect information about your browser, device and use of our website, including pages viewed and forms submitted. We use this information to improve our website, content and services, and to understand how people find us and engage with our communications.

You can manage cookie preferences through our cookie banner where available, or through your browser settings. Some features of the website may not work properly if certain cookies are disabled.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

If we learn that we have collected personal information from someone under 18, we will take reasonable steps to delete it. If you believe this has happened, please contact us.

Canadian privacy laws

EMPOWER 360 Inc. is a federally incorporated Canadian corporation with its head office in British Columbia.

Our handling of personal information is subject to applicable Canadian privacy laws. This may include British Columbia’s Personal Information Protection Act (PIPA) for activities governed by that Act, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, including certain commercial activities involving personal information that crosses provincial or national borders.

Other privacy laws may also apply depending on where you are located or how we provide our services.

Nothing in this Privacy Policy is intended to limit any rights you have under applicable privacy law.

Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so we can investigate and try to resolve it.

You may also have the right to complain to the privacy regulator with jurisdiction over the matter, such as the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this Privacy Policy

We may update this Privacy Policy as our business, services, technology, service providers or legal obligations change.

When we update the policy, we will change the “Last updated” date at the top. For significant changes, we will make reasonable efforts to provide additional notice where appropriate. If a change requires new consent under applicable law, we will obtain that consent.

Contact

For privacy questions, access or correction requests, deletion requests, consent withdrawals, complaints, security concerns or other privacy matters, please contact us using our contact form.